Privacy Policy

Privacy Policy

The content on this website is maintained by World Villages for Children UK, registered charity number 1058973 and based at Sackville House, 40 Piccadilly, London W1J 0DR.

World Villages for Children UK are committed to fundraising in an honest and transparent way. We are reliant on the goodwill and generosity of our donors to fund our work and every donation we receive helps our children. This privacy policy sets out the data processing practices carried out both offline and online and particularly covers the use of the internet and any other electronic communications networks by World Villages for Children UK - it explains why we collect your personal information and how we strive to protect the privacy of our donors and supporters. If you have any requests concerning your personal information or any queries with regard to these practices please contact The Database Office at enquiries@worldvillages.org.uk. Please note that all the data we capture will be used and held in accordance with the requirements of the Data Protection Act 1998.

What information is collected and how we use it

At World Villages for Children, we take the privacy of our donors very seriously. Personal information of donors acquired by World Villages for Children is never sold, rented or exchanged

We collect information from donors when you register with us as a supporter by sending us a donation in the post or when you interact with us via our website and use the online donation forms. We may also collect your information when you complete the contact us and the join our mailing list pages of the website.

The information we collect may include your name, postal address, email address and   payment card information which we require for the purpose of processing any donation you make.  We will collect, hold and process that information including passing such elements of this information on to third parties, who may be within World Villages for Children UK or be an agent acting on our behalf, as is necessary for that purpose. We will require that any such third party must process your personal information in accordance with this Privacy Policy and in accordance with the Data Protection Act 1998, we will also retain information relating to your donation history for the purpose of accounting and fundraising analysis.

Where you provide us with your contact information we may use your details to provide updates about our work which may include fundraising appeals and to deal with your enquiries and requests relating to your ongoing relationship with us. You may opt out of receiving communications from us at any time by using the response form or envelope sent with our correspondence, by emailing enquiries@worldvillages.org.uk, ringing 0207 629 3050 or writing to The Database Office at World Villages for Children, Sackville House, 40 Piccadilly, London W1J 0DR

Where you provide us with your email address and consent for us to contact you in this way we may use your information to provide details about our work and deal with your enquiries and requests.  If you would like to change your communication preferences at any point or change the channels we use to contact you please email us at preferences@worldvillages.org.uk or call us on 0207 629 3050, or write to us at The Database Office, World Villages for Children, Sackville House, 40 Piccadilly, London W1J 0DR.

Storage and disclosure of personal data

We will retain the data we hold concerning you for as long as it is necessary to do so. We will disclose personal data to authorities without your consent where we are required to do so under the law for purposes of national security, taxation or criminal investigation. We may also disclose your data to partners we contract with to process data on our behalf providing this is under a data processing agreement.

Data Accuracy

Should you discover any inaccuracies in your personal information or wish World Villages for Children UK to cease using your data as set out in this policy, please contact enquiries@worldvillages.org.uk, call us on 0207 629 3050 or write to us at The Database Office, World Villages for Children, Sackville House, 40 Piccadilly, London W1J 0DR.

Cookies Policy

Our website may use cookies to enhance your experience and ensure it is working in the way it should. Cookies are small files that are sent to your computer or mobile phone web browser which contain information that allows users to navigate the site and ensure it functions correctly. The cookies used by World Villages are safe and secure and are commonly used on all websites and include google cookies like google analytics which collect anonymous information on the number of visitors to our site and which search engine is being used.

Use of cookies makes web-surfing easier and your browser is probably set to accept cookies. You can detect cookies in use on our website by using plugins like www.ghostery.com and if you would prefer not to receive cookies, you can alter the configuration of your browser to refuse cookies. However, if you disable cookies from your browser you will experience issues while trying to view or interact with this site. For more general information about cookies visit www.allaboutcookies.org.

Other Web Sites

Our site contains links to other web sites that are outside our control and are not covered by this Privacy Policy. Please note that when you click on one of these links, you are entering another web site for which World Villages for Children has no responsibility. The operators of these sites may collect information from you that will be used by them in accordance with their privacy policy, which may differ from ours.

Subject Access requests

You have the right to see what personal data we hold about you. To obtain a copy of the personal information we hold about you please write to us at The Database Office, World Villages for Children, Sackville House, 40 Piccadilly, London W1J 0DR. Please note that we may charge a small nominal fee for multiple requests.

Vulnerable Donors

Users under 18: We encourage parents and guardians to get involved in their children’s online usage and to be aware of their activities and to ensure they only volunteer information to us that they have your consent so to do.

Other Vulnerable Donors: World Villages for Children follows the IoF guidelines and the Fundraising Regulator's Code of Fundraising practice in its fundraising and will not contact donors for fundraising purposes where the donor has been notified to us either directly or via a representative as vulnerable ie has difficulty in making an informed decision about the choices offered to them. Nor will World Villages for Children accept donations where it becomes apparent during the course of interaction that the donor may be vulnerable.Contacting Us

If you have any questions about this Privacy Policy, the practices of this site, or your dealings with this site, please email us on enquiries@worldvillages.org.uk, call us at 0207 629 3050, or contact us by post at our office address World Villages for Children, Sackville House, 40 Piccadilly, London W1J ODR.

Photographic Policy

It is our policy to use photographs taken in our schools and kindergartens to illustrate the work done by World Villages for Children and demonstrate how donor funds are utilised.

All children appearing in our videos have given their express permission for the use of their image. For our younger children, permission has been provided by their parents and/or guardians for use of their image.

Further use of any of these images requires the express consent of World Villages for Children.

Changes of Policy

Although certain conditions may require changes in this Privacy Policy, we would like to assure you that these changes will never affect the security of your information. World Villages for Children will inform donors of any possible changes. This policy was last updated in September 2017.

Contacting Us

If you have any questions about this Privacy Policy, the practices of this site, or your dealings with this site, please email us on enquiries@worldvillages.org.uk, call us at 0207 629 3050, or contact us by post at our office address World Villages for Children, Sackville House, 40 Piccadilly, London W1J ODR.

Complaints Policy

We are committed to providing a hiqh quality and accessible service to our donors and to continually improve how we work by listening and responding to your comments and complaints.

World Villages for Children abides by the Code of Fundraising Practice which represents the standards expected of all fundraising organisations. If something goes wrong we want to hear about it so that we can deal with the situation as soon as possible and put measures in place to stop it happening again.

You can call us on 0207 629 3050 and one of our team will be willing to help. Our phone lines are open from Monday to Friday from 9 am to 5.30 pm or outside of these hours you can leave us a message with your contact number and we will call you back. Or you can email us at feedback@worldvillages.org.uk. Or you can write to us at World Villages for Children, Sackville House, 40 Piccadilly, London W1J 0DR. Please include your name, address and contact telephone number or email so that we can get in touch with you.

We will acknowledge receipt of your complaint within 5 working days and endeavour to respond fully to all complaints within fifteen working days but wherever possible we will deal with it more quickly, if we think it will take longer we will let you know.

We treat all comments and complaints as an opportunity to improve and ensure that mistakes don’t happen again.