The content on this website is maintained by World Villages for Children UK, registered charity number 1058973 and based at Sackville House, 40 Piccadilly, London W1J 0DR.
What information is collected and how we use it
At World Villages for Children, we take the privacy of our donors very seriously. Personal information of donors acquired by World Villages for Children is never sold, rented or exchanged
We collect information from donors when you register with us as a supporter by sending us a donation in the post or when you interact with us via our website and use the online donation forms. When you subscribe to our online mailing list and provide your email address and or postal address we will use this information to update you and to provide information on how you can support us in our work. If you contact us via the 'contact us' page on the website we will only use your details for administrative purposes to help you with your enquiry.
You may opt out of receiving communications from us at any time by using the response form or envelope sent with our correspondence, by emailing firstname.lastname@example.org, ringing 0207 629 3050 or writing to The Database Officer at World Villages for Children, Sackville House, 40 Piccadilly, London W1J 0DR. You may alter your communication preferences at any point or change the method we use to contact you by additionally emailing us at email@example.com
Storage and disclosure of personal data
We will retain the data we hold concerning you for as long as it is necessary to do so per our data retention policy and depending on the nature of the information and the needs of the authorities (tax, HMRC). We will disclose personal data to authorities without your consent where we are required to do so under the law. We may also disclose your data to partners we contract with to process data on our behalf providing this is under a data processing agreement. This will include but is not limited to our response handling company and the company handling our printing.
In accordance with your rights relating to your personal data should you discover any inaccuracies in your personal information or wish World Villages for Children UK to cease using your data as set out in this policy, please contact firstname.lastname@example.org, call us on 0207 629 3050 or write to us at The Database Officer, World Villages for Children, Sackville House, 40 Piccadilly, London W1J 0DR.
Subject Access requests
You have the right to see what personal data we hold about you. To obtain a copy of the personal information we hold about you please write to us at The Database Officer, World Villages for Children, Sackville House, 40 Piccadilly, London W1J 0DR or email us at email@example.com.
Other Web Sites
Users under 18: We encourage parents and guardians to get involved in their children’s online usage and to be aware of their activities and to ensure they only volunteer information to us that they have your consent so to do.
Other Vulnerable Donors: World Villages for Children follows the IoF guidelines and the Fundraising Regulator's Code of Fundraising practice in its fundraising and will not contact donors for fundraising purposes where the donor has been notified to us either directly or via a representative as vulnerable ie has difficulty in making an informed decision about the choices offered to them. Nor will World Villages for Children accept donations where it becomes apparent during the course of interaction that the donor may be vulnerable.
It is our policy to use photographs taken in our schools and kindergartens to illustrate the work done by World Villages for Children and demonstrate how donor funds are utilised.
All children appearing in our videos have given their express permission for the use of their image. For our younger children, permission has been provided by their parents and/or guardians for use of their image.
Further use of any of these images requires the express consent of World Villages for Children.
Changes of Policy
This policy may be subject to periodic update. See the latest version online at www.worldvillages.org.uk or write to us for a copy at World Villages for Children, Sackville House, 40 Piccadilly, London W1J 0DR. This policy was last updated in September 2017.
We are committed to providing a hiqh quality and accessible service to our donors and to continually improve how we work by listening and responding to your comments and complaints.
World Villages for Children abides by the Code of Fundraising Practice which represents the standards expected of all fundraising organisations. If something goes wrong we want to hear about it so that we can deal with the situation as soon as possible and put measures in place to stop it happening again.
You can call us on 0207 629 3050 and one of our team will be willing to help. Our phone lines are open from Monday to Friday from 9 am to 5.30 pm or outside of these hours you can leave us a message with your contact number and we will call you back. Or you can email us at firstname.lastname@example.org. Or you can write to us at World Villages for Children, Sackville House, 40 Piccadilly, London W1J 0DR. Please include your name, address and contact telephone number or email so that we can get in touch with you.
We will acknowledge receipt of your complaint within 5 working days and endeavour to respond fully to all complaints within fifteen working days but wherever possible we will deal with it more quickly, if we think it will take longer we will let you know.
We treat all comments and complaints as an opportunity to improve and ensure that mistakes don’t happen again.